New Ashgate Gallery champions the best of contemporary art and craft providing an unparalleled resource in Farnham, Surrey and beyond

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Online Orders: Terms and Conditions


Order process

Identify the items on our website that you wish to buy, add them to your shopping cart and proceed to the checkout. There you will be asked to confirm your acceptance of the Gallery terms and conditions and given the option to pay online via PayPal or to submit your order for us to contact you.

If you choose to have your order processed online your payment will be processed securely via PayPal where you will be asked to provide delivery details and notified of the applicable delivery charges.

If you would prefer to discuss your purchase with us or have any queries before making your purchase you should submit your order using the form provided and we will contact you. Our trained staff will be able to check availability, calculate delivery charges, provide you a firm quote for approval and process your order over the telephone using any of the payment methods listed in 5.1 below. We will then confirm your order, billing and delivery details by email.

The Own Art scheme does not presently operate online. If you wish to take advantage of this scheme to make online purchases online please contact us following the instructions on the checkout page. Please be aware that the scheme operates under additional terms and conditions and these will be made available to you separately

After payment has been taken our staff will expertly pack the items you have ordered, and arrange delivery. This will be made by a national courier company or by Royal Mail. Goods will normally be delivered to you within 5 working days of our accepting your order and receiving payment.

Full details of your transaction will be sent with your purchases. On receipt, please check the items carefully and contact Gallery staff within seven days if you have any concerns.

Please note that the gallery acts solely as agent for the artists and makers. Whilst we make every effort to present the items accurately on the website, their colour and appearance may vary slightly from how they appear on screen.

1. Introduction
These terms and conditions relate to goods which you offer to purchase from the New Ashgate Gallery Trust Ltd Website. Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through the Website. They do not affect your statutory rights.

By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order. Your attention is drawn in particular to clauses 10 (right to cancel), 14 (limitation of liability) and 15 (indemnity).

You must be 16 years or older. By submitting your order you confirm to us that you are at least 16 years of age.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above) and we are not under any obligation to notify you of such changes. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.


We act as agent for the artist/maker whose authority we have to enter into this Agreement.

2. Definitions
In these terms and conditions:

"Distance Selling Regulations" means The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334) which concern the protection of consumers in respect of distance contracts for goods and services, where the contract is made without any face to face contact between supplier and consumer.

“Firm Quote" means the email sent by us to you the next working day after you have placed an order, confirming details of the Goods which you have offered to purchase and whether we agree to accept your offer and supply the Goods to you.

"Goods" means the goods to be provided by us to you.

"Order Form" means the form completed by you online and showing details of the goods which you have offered to purchase from us.

"Service" means the provision of Goods by us to you.

“Transaction Details” means an email providing details of the goods to be supplied; the price, including delivery charges; the details of payments taken; the method, estimated date and address for delivery; the commencement date of the agreement.

"We/us/our" refers to New Ashgate Gallery Ltd, and having our registered office at Waggon Yard, Farnham, Surrey GU9 7PS.

Telephone No: 01252 713208
Email address:
Website address:
Registered charitable trust no. 274326
Company no. 01324906.

"You/yours" refers to you, the person offering to purchase goods from us.

3. Your agreement with us
It is our intention that all the terms of the contract between us and you are contained in these terms and conditions, together with the Order Form, Firm Quote and in any special agreed terms that have been subsequently discussed, confirmed and agreed in writing between you and us ("the Agreement"). We accept responsibility under the Agreement for our commitments to you.

Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.


The Agreement is concluded only when we have accepted your order. The technical steps required to conclude a contract for the Service comprise:

Step 1: Order Form. You must complete the Online Order Form offering to purchase Goods from us completely and accurately and submit this to us via PayPal or the “submit order form” found on the website

Step 2: Either - Transaction Details email.  If purchasing via PayPal the transaction is accepted and the agreement concluded when we send you a Transaction Details email (with the date of conclusion of the Agreement being the date shown on that Transaction Details email)

           or - Firm Quote for enquiries. We shall issue you with a Firm Quote by email by the end of the next working day after we receive your offer and the agreement is concluded when step 3 below has been completed.

Step 3: Acceptance of our Firm Quote for enquiries. When we receive this from you, formation of the contract for the service is complete.

4. General
Payment can be made using any of the methods listed in Clause 6 below and will be debited when we have accepted your offer to purchase.

All prices are quoted in UK pounds Sterling and include VAT where applicable but exclude delivery charges (the delivery charge will be that shown on the Firm Quote).

Our acceptance of your offer to purchase Goods is subject to their availability. We will inform you if we are unable to deliver the Goods which you have offered to purchase and propose alternatives if available.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order.

Every effort has been made to ensure the descriptions, price of goods and delivery charges are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description, price or delivery charge, or (ii) retracting your offer to purchase

All contracts in relation to the Service shall be concluded in English.

Your data protection rights are set out in our Privacy Policy.

5. Payment options
We accept the following methods of payment:
Visa, Visa Delta, Solo, MasterCard, Visa Electron, Maestro, American Express

Payment may be made online using any credit card or with your PayPal account. All payments are processed securely via PayPal whose terms and conditions of trading will apply.


Payment may also be made over the telephone using any of the methods listed in 5.1 above.

6. VAT
Our prices include VAT where applicable at the prevailing rate.

7. Title and Risk
Title in the goods remains with the maker/artist until payment has been received by us, at which time title transfers to you.

Risk in the goods remains with the gallery until they are accepted by the carrier for delivery to you. Our delivery charges include a cost element for insurance of the goods in transit that we take out on your behalf. Details of this insurance can be obtained from the Gallery. The Gallery will handle any claim on your behalf if notified by you of loss or damage to the goods during delivery.

8. Delivery details and policy

All deliveries are subject to stock availability and authorisation of your payment.

We shall endeavour to deliver the Goods you have offered to purchase within 5 working days (excluding public holidays) after we advise you of the Transaction Details. If there are any delays we will notify you of such delay as soon as possible.

We can only deliver to addresses within the United Kingdom mainland.

Your order will be delivered to the address which you notify via Paypal or, if completing your purchase over the telephone, is stated as the delivery address in the confirmation email we will send to you.

We can only deliver the goods to you during office hours, Monday to Friday. We are unable to specify the time at which the goods will be delivered to you.

If you do not accept delivery of Goods ordered by you within two weeks of our first attempt to deliver the Goods to you, we reserve the right to charge you for any consequential storage or re-delivery costs reasonably incurred by us.

A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.

9. Returns policy
This returns policy does not affect your legal rights.

If you believe that the Goods are broken or damaged on delivery, please contact us by telephone, e-mail, or in writing within seven working days of delivery. We will offer a refund or exchange upon return of the damaged item. We will ask you to send the items back to us in their original packaging and we will reimburse you the cost of the postage.


If you are unhappy with an item or items for any other reason you can return your order in its original condition within seven working days of the date upon which you receive it and we will refund you the purchase price including the cost of delivery of the item or items returned. You will be responsible for the item or items until they reach us and for the cost of return of the goods to the Gallery. For your own protection we suggest you use a secure delivery method which requires a signature upon delivery. If you return an item to us that is faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage.

9.3 All Goods being returned must be securely packed and suitably boxed. We recommend that the original packaging is used where possible. We cannot provide additional packaging or boxes for any returning items

10. Our right to cancel this agreement
If for reasons beyond our reasonable control, including but not limited to fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies, we are unable to supply the goods to you, we may cancel the Agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation to the Agreement.

11. Errors made by you and withdrawal of your offer
If you wish to correct an error made by you in your offer to purchase goods from us, you must notify us of this fact in writing as soon as possible. Full contact details are set out in Clause 15 below.

If you wish to withdraw your offer to purchase goods from us prior to the issue of the Firm Quote, you must notify us of this fact in writing. Full contact details are set out in Clause 15 below.

12. Limitation of liability
Important: This clause 14 contains provisions which restrict the extent to which we are liable to you for any loss you may suffer in connection with the goods. Please read it carefully and do not make an offer to purchase the goods unless you agree to this clause.

Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.

Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our wilful misconduct.

We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.

All conditions, terms, representations relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.

Every provision of this clause 14 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.

Our liability to you arising from this Agreement for whatever reason is limited to the value of goods that we have agreed to supply under it.

13. Indemnity (liability passed to you)
Important: In this clause 13 you agree that you will be liable for any loss we (or certain people connected with us) suffer as a result of breach of the agreement by you or by certain people connected with you. Please read it carefully and do not make an offer to purchase the goods unless you agree to this clause.

You agree that you shall be liable for any foreseeable and reasonable costs incurred by us in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees incurred in defending any action or otherwise) sustained or incurred by us, suppliers, our customers, and employees, and arising as a result of breach by you of this Agreement.

14. Website content
We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website. The Firm Quote is conclusive as to the prices, delivery charges. Although every effort is made to ensure complete accuracy, some prices, delivery charges or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

To the extent that we or our suppliers own the copyright, trademarks and any other intellectual property rights in all material and content on this website, you may only use, download, copy, publish, transmit or otherwise make available by any other means for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

15. Contact details
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on 01252 713208, email us at,org write to us at New Ashgate Gallery, Waggon Yard, Farnham, Surrey, GU9 7PS.

16. Law and jurisdiction
The Agreement shall be governed by and construed in accordance with English law and you agree to submit to the non-exclusive jurisdiction of the English courts. You are responsible for compliance with any applicable laws of the country from which you access our website.

New Ashgate Gallery privacy policy

The privacy of our customers is very important to us and we take great care to safeguard it. We receive data from you when you complete an Order Form online and when you subsequently make payment. We retain information on our database of your contact and delivery details, and any purchases you make from us. After your initial purchase we will email you with details of gallery exhibitions and Events as they arise. You may ask for this service to be stopped at any time by contacting the gallery. We do not retain details of your payments such as account details or credit card details once payment has gone through. We will not pass your details on to any other organisation without your prior consent. You may request a copy of the information we hold about you, but we make a small administrative charge to provide this. You may request that we remove any of the information that we hold about you from our database, and we will comply as soon as we are able, and will confirm that this has been done. If your contact details change please keep us informed so that our records are up to date.

New Ashgate Gallery
Waggon Yard, Farnham GU9 7PS

Telephone: 01252 713208
Charity: 274326
Company: 1324906
VAT registration: 413979331

Art NPO of the Year 2023 - South England Prestige Awards
  • Farnham Craft Town
  • New Ashgate Gallery